Terms and Conditions

Detailed description of goods and/or services

Windmeul Koöperatiwe Wynkelder Bpk is a business in the wine industry that markets wine.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5-7 working days and delivery confirmed by way of email. Must mention the use of courier and/or postal services and associated costs, if applicable.

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Windmeul Koöperatiwe Wynkelder Bpk is subject to availability. In cases of unavailability, Windmeul Koöperatiwe Wynkelder Bpk will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.

Customer privacy policy

Windmeul Koöperatiwe Wynkelder Bpk shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Windmeul Koöperatiwe Wynkelder Bpk bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Windmeul Koöperatiwe Wynkelder Bpk via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Windmeul Koöperatiwe Wynkelder Bpk separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Windmeul Koöperatiwe Wynkelder Bpk takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and Windmeul Koöperatiwe Wynkelder Bpk chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Corner of R44 and Paardeberg Road, Agter Paarl.

Variation

Windmeul Koöperatiwe Wynkelder Bpk may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Windmeul Koöperatiwe Wynkelder Bpk based in South Africa trading as Windmeul Kelder and with registration number 1994/000005/24 and Directors.

Windmeul Koöperatiwe Wynkelder Bpk contact details

Support: wines@windmeul.com

Support: 021 869 8100